FAQs

Frequently Asked Questions

What brands of nursery furniture does Bivona & Company® sell?

Where can I buy Bivona & Company Brands? Can I purchase them direct?

Bivona & Company does not sell direct to the public. We sell our brands through multiple retailers. The advantages of purchasing from a local retailer include working with a furniture specialist to help make your selections, local delivery service, and personal service. To find a retailer, please refer to the brand retail locator pages.

Where can I get pricing information?

We sell our products through retailers who set their own pricing. Please contact your local retailer for pricing information.

What is the warranty on Bivona Brands?

All of our furniture comes with a one-year warranty on any manufacturing defects resulting from normal use. Bivona & Company products are warranted against defects in workmanship and materials for one year, from the date of the original purchase. This warranty is valid only for the original purchaser.

Can I get replacement parts for my crib?

Please contact our Customer Service Department to help with replacement parts at 888-963-8125.

I lost my assembly instructions for my crib. Where can I get a copy?

Downloadable instructions for collections are available in PDF format. Please refer to the Assembly Instructions section of the brand website for your collection. Still can’t find what you need? Please contact our Customer Service Department at 888-963-8125. Please make sure you have the following information handy:

  • Brand and collection name
  • Model #
  • PO #
  • Production Date

This information can be found on the label on the back of case pieces or on the lower rail on the inside section of the headboard of the convertible cribs or the lower rail on the inside section of the short side of the classic cribs.

How should I clean and care for my furniture?

Please refer to the Care and Maintenance section of the items Assembly Instructions.

I am a furniture retailer. How can I become a dealer?

Please contact our sales department at 732-527-0662 or email us at sales@bivonaco.com.